Effective Date: 17-06-2024
AI Wave Technologies is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.aiwavetech.com]. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
1. Introduction
AI Wave Technologies (AIWT) appreciates your business and trust. We are committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information.
2. Data Collected
Data Storage Location
We operate web servers hosted in secure facilities. Our hosting provider adheres to data privacy regulations, ensuring that your data is securely stored and compliant with relevant data protection laws.
Registration Data
If you register on our website, we store your chosen username, email address, and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
Purchase Data
To receive product support, you need to have one or more valid purchase codes from our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.
Support Data
If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third-party ticketing system. Only the data you explicitly provide is sent, and you are asked for consent each time you want to create a new support ticket.
Comments
When you leave comments on the website, we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
Contact Form
Information submitted through the contact form on our site is sent to our company email. These submissions are only kept for customer service purposes and are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. No personalized data is stored.
Cases for Using the Personal Data
We use your personal information in the following cases:
- Verification/identification of the user during website usage.
- Providing technical assistance.
- Sending updates to our users with important information to inform about news/changes.
- Checking the accounts’ activity to prevent fraudulent transactions and ensure the security over our customers’ personal information.
- Customizing the website to make your experience more personal and engaging.
- Guaranteeing overall performance and administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, such as videos. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use tracking technologies, and monitor your interaction with that embedded content.
4. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they need to get the information about the client accounts and access.
5. Third Party Access to Your Data
We don’t share your data with third parties in a way that reveals any of your personal information like email, name, etc. The only exceptions to this rule are partners we have to share limited data with to provide the services you expect from us.
6. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until you request us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
7. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all necessary steps to ensure system integrity, will contact affected users, and will attempt to reset passwords if needed.
8. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e., basic account information like an email address). If you wish for all your data to be erased, we will no longer be able to offer any support or other product-related services to you.
9. Third Party Websites
Our website may post links to third-party websites. These third-party websites are not screened for privacy or security compliance by us, and you release us from any liability for the conduct of these third-party websites. Please review the privacy policy and terms of service for each site you visit through third-party links.
10. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you and release your information to third parties where we believe it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with the laws of the country you reside in.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by updating the “Effective Date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.